Customer Support on Twitter Analyzed
A corpus of 2,811,774 tweets of customer support conversations on Twitter, collected by Stuart Axelbrooke (Thought Vector) with PointScrape and published on Kaggle: requests from consumers to 108 brand support accounts and the brands' replies, 1,537,843 inbound (consumer) tweets and 1,273,931 replies from the companies. Each tweet has an anonymised tweet ID, an anonymised author (the screen name of the account for the brand accounts, a number for the consumers), the posting time, the text, the ID of the tweet it answers and the IDs of the tweets that answer it. 99% of the tweets were posted between 1 October and 3 December 2017, with a few hundred earlier ones going back to 2008.
Twitter (X)